Refund policy

Since our pouches are uniquely handcrafted in limited batches, we implement a strict return and exchange policy to maintain fairness and quality.

1. Damaged, Defective, or Wrong Items

If your pouch arrives damaged during transit, has a manufacturing defect, or if we mistakenly sent you the wrong design/size:

Please contact us within 48 hours of receiving the package.
Requirement: To claim a free replacement or refund, you must provide an unboxing video clearly showing the parcel's condition and the damage upon opening.
If verified, we will shoulder all return and replacement shipping costs.

2. Change of Mind

Because our products are handmade and fabric-based, we do not accept returns or exchanges for a change of mind once the item has been shipped out.
Please review the product photos, measurements, and descriptions carefully before completing your purchase at checkout.

3. How to Contact Us

For any shipping or item concerns, please message us directly with your Order Number:

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